Loved by Surestay Plus Hotel By Best Western Gatlinburg guests
mountain views
spacious rooms
comfortable beds
great breakfast
"Loved being over the stream, all of the rooms have a view of the stream and come with balconies."
Kira from United States
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"The balcony over the river/creek was excellent."
Mswaim from United States
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"Clean rooms and loved the balcony over looking the river and easy access to downtown where all the action is."
Chrissy S from United States
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"King Suite was plenty of room and balcony in the river was a nice added touch."
Jeremy O from United States
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"The queen room with balcony over the river was exceptional!"
Suzhorses-TN from United States
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Private balconies, free breakfast, and access to Great Smoky Mountains National Park
Accommodations
SureStay Plus Hotel by Best Western Gatlinburg offers spacious king suites with kitchenettes. Private balconies overlook the river. Rooms include air conditioning, flat-screen TVs, and private bathrooms.
Dining
A free continental breakfast is served each morning with scrambled eggs, bacon, and a pancake maker. Cold items like cereal, yogurt, and bagels are also available. The breakfast is included in the room rate for all guests.
Location
The hotel is adjacent to Great Smoky Mountains National Park, 400 meters from the park entrance. Ober Gatlinburg Amusement Park tram lift is a 9-minute walk away. Cataract Falls is a 6-minute drive or a 45-minute walk along the Gatlinburg Trail.
Amenities
The outdoor seasonal pool opens in May and has sun loungers for guests. Free on-site parking is provided for cars. Free WiFi is available throughout the hotel.
Services
The hotel has a 24-hour front desk and a business center with fax and photocopying. Vending machines for snacks and drinks are available. Elevator access, key card entry, and CCTV in common areas are provided.
Highlights
Rooms: Spacious king suites with kitchenettes and private balconies
Dining: Free continental breakfast with hot and cold options
Location: Adjacent to Great Smoky Mountains National Park, 400 meters away
Amenities: Outdoor seasonal pool and free on-site parking
Services: 24-hour front desk and business center
“The riverside balconies here are a genuine highlight, offering a peaceful setting that belies the hotel's value. Its location is remarkably convenient, sitting close enough to town for easy access yet quiet enough to escape the bustle, and frequent bear sightings along the creek add a unique local charm.”
Emma JohnsonEditor-in-Chief at Ustennessee
Select your room type
Surestay Plus Hotel By Best Western Gatlinburg offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
King Room Disability Access
2 persons
205 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
Queen Room Two Queen Beds Balcony
2 persons
205 sq. feet
2 King Size Beds
Air conditioning
Balcony
room details
King Room Balcony
2 persons
205 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
Show all rooms
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Facilities
Surestay Plus Hotel By Best Western Gatlinburg offers amenities for your comfortable stay and unforgettable experiences
Facilities: Very good
7.9/10Review score
General
Non-smoking rooms
Parking
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Security
Lift
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Skiing
Hiking
Guest Parking
Private parking is possible on site for free.
Business
Business centre
Fax/Photocopying
Spa & Leisure
Seasonal outdoor pool
Sun loungers
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Garden furniture
Ironing facilities
Media
AM/FM alarm clock
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Surestay Plus Hotel By Best Western Gatlinburg Location
218 Ski Mountain Road, Gatlinburg, 37738-3125,
Map view
City landmarks
Aquarium
Ripley's Aquarium of the Smokies
5100 ft
Landmark
Ole Smoky Tennessee Moonshine
2800 ft
Landmark
Gatlinburg Space Needle
3300 ft
Landmark
Souvenir shopping
4800 ft
Convention Centre
Gatlinburg Convention Center
2300 ft
Landmark
Ripley's Haunted Adventure
2600 ft
Museum
Hollywood Star Cars Museum
2600 ft
Ski Lift
Gatlinburg SkyLift Park
3300 ft
Landmark
Amazing Mirror Maze
2400 ft
Landmark
Noah Bud Ogle Cabin
2100 ft
Landmark
Ripley's Believe It or Not Gatlinburg
2300 ft
Museum
Gatlinburg Pinball Museum
2100 ft
Museum
Christ in the Smokies Museum and Gardens
3000 ft
Amusement Park
Earthquake
4200 ft
Church
Trinity Episcopal Church
2500 ft
Landmark
Gatlinburg First United Methodist Church
2600 ft
Landmark
Mysterious Mansion
3500 ft
Landmark
World of Illusions
3000 ft
Landmark
Anakeesta
1.1 mi
Landmark
Guinness World Records Adventure
4200 ft
Landmark
Ole Smoky Barrelhouse
4000 ft
Theatre
Sweet Fanny Adams Theatre
1.1 mi
Nearby
Gallery
Smoky Mountain Art Gallery
1300 ft
Ski Area
Ober Gatlinburg
600 ft
Church
St Mary's Catholic Church
1900 ft
Winery
Sugarland Cellars
900 ft
1001 Parkway Suite 2
Ober Gatlinburg's Wildlife Encounter
1600 ft
River Rd
Gatlinburg Trail
600 ft
904 Parkway
Ripley's Moving Theater
2000 ft
Shopping Area
Tramway Mall
1000 ft
Restaurants
Cicis
600 ft
849 River Road
Sidewalk Cafe at Ober Gatlinburg
1600 ft
1001 Parkway Suite 2
Bearland Grill & General Store
3900 ft
305 Historic Nature Trl
Slice Pizza Bakery
2900 ft
117 Historic Nature Trl Arcadia
Dunkin'
2800 ft
812 Parkway Ste 106 Ste 106
Funnel Cakes
4000 ft
745 Parkway
Explore Gatlinburg
Explore Gatlinburg
Top Attractions
Activities
Dining
Entertainment
Ober Gatlinburg
3 minutes walking
Ski resort with year-round activities including skiing, snowboarding, and wildlife encounters for all age groups.
Ripley's Aquarium of the Smokies
19 minutes walking
A must-visit aquarium featuring diverse marine life exhibits, interactive experiences, and touch pools. Great for families.
Gatlinburg SkyLift Park
12 minutes walking
Scenic chairlift rides and stunning views of the Smokies, featuring a SkyBridge, the longest pedestrian suspension bridge in North America.
Sugarland Cellars
4 minutes walking
Winery offering tastings of locally crafted wines in a beautiful setting. Great for a relaxing afternoon.
Skiing at Ober Gatlinburg
3 minutes walking
Thrilling winter sports for adventurers, including skiing, snowboarding, and tubing. Equipment rentals available on-site.
Hiking in Great Smoky Mountains National Park
4 minutes driving
Beautiful trails for all skill levels in one of the most diverse national parks. Look out for scenic views and wildlife.
Wellness Retreats
5 minutes driving
Local spas and wellness centers offering treatments ideal for rejuvenation and relaxation amid the bustling town.
Sidewalk Cafe at Ober Gatlinburg
6 minutes walking
Casual dining with a mountain vibe. Enjoy local dishes and pizzas with great views, ideal for a post-activity meal.
Slice Pizza Bakery
11 minutes walking
Pizzeria known for its creative slices and fresh ingredients. Relaxed atmosphere perfect for families and large groups.
Bearland Grill & General Store
14 minutes walking
Comfort food in a cozy setting, serving burgers and grilled specialties. Great for hearty meals after a day of adventures.
Gatlinburg Pinball Museum
10 minutes walking
Interactive museum hosting classic pinball machines and arcade games; fun for families and enthusiasts alike.
Ripley's Haunted Adventure
10 minutes walking
A spooky live-action attraction with thrilling surprises. Great for couples or friends looking for a scare and a laugh.
Getting around
City Centre
Gatlinburg 18 min · 5000 ft
Airports
McGhee Tyson (TYS) 115 min · 47.5 mi
Asheville Regional (AVL) 208 min · 86.0 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 11 am
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
A american breakfast is served at affordable prices.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are not allowed.
Year renovated:
2018
Number of floors:
7
Number of rooms:
52
Former name
Travelodge Inn & Suites
Reviews and Ratings
Feedback about Surestay Plus Hotel By Best Western Gatlinburg from previous guests about their experience.
Cleanliness
8.0/10
Comfort
8.0/10
Facilities
7.9/10
Free Wi-Fi
8.9/10
Location
8.8/10
Staff
8.2/10
Value for money
8.2/10
Pros
River view balconies
Free parking
Friendly reception staff
Well-kept hotel
Breakfast options
Cons
Inconsistent housekeeping
Room maintenance issues
Guest reviews
based on 822 reviews
3.5/5
based on 1508 reviews
7.8/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.